Frequently Asked Questions
FAQ Sections
- Is BRMail globally accessible?
- Do I need any special software to access BRMail?
- Can my existing Internet software access BRMail?
- How do I configure my e-mail so that I can download my BRMail email?
- Can I send and receive file attachments on BRMail mail?
- What can I do if I forget my password?
- Can I forward e-mail from other accounts to my BRMail address?
- What is Filtering?
- What is a Vacation Message?
- Why does my BRMail session time out?
- How do I manage my BRMail mailbox?
Yes. BRMail uses the connectivity of the World Wide Web and complies to the Hypertext Transfer Protocol (HTTP). This means you can access your personal mailbox using any computer with a standard web browser and access to the internet - from anywhere in the world.
All you need to access BRMail is an Internet connection and a standard web browser. You do not need to download or install any additional software.
Yes. If you can browse the web, you can access BRMail by going to http://mail.brmail.co.za.
Downloading your messages into a PC-based e-mail program like Outlook Express or Outlook is called popping (or POP3) and this functionality is only available to BRMail Plus users.
If you are using OUTLOOK EXPRESS, you can use the following steps to download your email:
- Go to Tools menu
- Choose Accounts and then click on Mail
- Click on Add in the top right corner
- Then select Mail
- When the wizard opens, configure the details as follows:
- Display name = the name you want to be displayed in the "From" field when you send out mail
- E-mail address = your full BRMail address (e.g. user@brmail.co.za)
- Incoming Mail Server (POP3) = pop.brmail.co.za
- Outgoing Mail Server (SMTP) = mail.brmail.co.za or your Internet service provider (ISP) Simple Mail Transfer Protocol (SMTP) server
- Account name = your full BRMail address (e.g. user@brmail.co.za)
- Password = your BRMail password
- Once these details have been entered, click "Finish" and the BRMail POP account should now be set up to start sending & receiving messages. Close the Internet Accounts window and then click to Send / Receive.
If you are using OUTLOOK, you can use the following steps to download your email:
- Go to Tools menu
- Choose E-mail Accounts
- Click on Add a new e-mail account
- Click Next
- Select POP3
- Click Next
- On the next window, add the following information:
- User information:
- Your name = the name you want to be displayed in the "From" field when you send out mail/
- E-mail address = your full BRMail address (e.g. user@brmail.co.za)
- Logon information:
- Username = your full BRMail address (e.g. user@brmail.co.za)
- Password = your BRMail password
- Server information:
- Incoming mail server (POP3) = pop.brmail.co.za
- Outgoing mail server: mail.brmail.co.za or your Internet service provider (ISP) Simple Mail Transfer Protocol (SMTP) server
- Click Next and Finish and the BRMail POP account should now be set up to start sending & receiving messages. Close the Internet Accounts window and then click to Send / Receive.
Yes. Your personal BRMail account enables you to both send and receive documents and files as mail attachments.
When you register for the first time, we recommend that you provide the e-mail address of a friend or another e-mail address you use, to which we can e-mail your password in the event that you have forgotten it.
If this has not been set-up when you registered your account, please contact support@brmail.co.za and provide the following information so that we can compare it with that which you provided during sign-up:
Firstname
Surname
BRMail address
Street address
Postal address
Date of birth
Where did you hear about BRMail?
Forwarding is only available to BRMail Plus users, enabling you to forward multiple e-mail accounts to your BRMail account, thus centralizing all your mail.
BRMail allows you to set user-defined filters to perform a specific task when a predefined condition is met: for example, if the subject line of a message received contains the word "new", you may have the message moved to a folder entitled "NEW". Filters can also be used to define the conditions for the auto-reply function: for example, if the From field of a message contains the word "mom", you can have an auto reply to say "Sorry. Gone fishing!".
If you are unavailable to respond to your e-mail for any length of time, the vacation message feature is a handy way to have BRMail automatically respond to incoming e-mail messages.
If there is no user input for a long period of time (currently set to 30 minutes), your session will time out and you will need to log in again. This is done for your own benefit, making it more difficult for someone who uses your computer after you to get at your mail. If you are using BRMail from an Internet cafe' we recommend that you click 'Logout' before you leave.
How big is my mailbox?
Your free BRMail mailbox can store 10 Megabytes of mail and your BRMail Plus mailbox can store 75 Megabytes of mail. We count all the files in your mailbox including messages in all folders, attachments and drafts. Attachments are normally the biggest space hogs and if someone decides to send you a movie or sound file, we recommend that you download it and delete it from your mailbox as soon as possible.
What happens when my mailbox is full?
When your mailbox is almost full, you will see a warning message when you log in, telling you to take some action. If this warning is ignored, and your mailbox becomes full, you will stop receiving mail. Anyone sending you e-mail will get their message returned to them, and they will need to re-send that e-mail when you have space in your mailbox.
What can I do when my mailbox is full?
There is only one thing you can do when you have reached your mail quota; delete. You will need to look through your inbox and any other folders, deleting old messages that are no longer necessary. When you delete a message, any attachments will also be removed.
How can I see how much space I am using?
If you go to the folders page, you will find a summary of your disk space usage just next to the 'Create Folder' button. It will say something like 'used 800K of 4MB', meaning that your have used 800 Kilobytes of 4 Megabytes of space.
Disclaimer of Warranties
While we make every effort to provide a high quality and reliable service to all our users through BRMail, BRMail, their associates and advertisers disclaim all liability for any loss, damage, injury or expense, however caused, arising from the use of or reliance upon, in any manner, the information provided through this service, and do not warrant the truth, accuracy or completeness of the information provided.
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